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Rides

Need a ride to your health care visits? Let us help you get there. You can get rides to Medicaid services we cover. 

 

Questions?

Just call Member Services at ${member_services_phone}. We’re here for you ${member_services_hours}.  

Just call Member Services at ${member_services_phone}. We’re here for you ${member_services_hours}.  

What rides does your plan cover?

What rides does your plan cover?

 

If you have no way to get to the hospital during an emergency, call 911. [We cover ambulance rides on the ground in a medical emergency for all members.]

 

Nonemergency medical rides

 

[We work with One Call to offer you rides for your nonemergency medical needs. You can get a ride for visits to your:

 

  • Provider
  • Dental provider
  • Pharmacy
  • Behavioral health care

There are no limits for how many rides you can use.]

When to ask for a ride

Ask for a ride as early as you can, and at least:

 

  • Two business days before you need it for regular trips

 

Sometimes you may ask for a ride with less notice, like:

 

  • Pick up after discharge from a hospital
  • [Trips to the pharmacy to pick up medication or approved medical supplies
  • Trips for urgent conditions (not emergencies but severe or painful enough to need treatment within 24 hours)]

Need to cancel your health care visit? You’ll want to let us know before the approved and scheduled trip. 

How to set up a ride

[Be sure to ask for a ride at least two business days before you need it. Just call One Call at X-XXX-XXX-XXXX (TTY: X-XXX-XXX-XXXX). They’re here for you [insert service hours here].

 

Be sure to have this info ready when you call:

  • [Your first and last name
  • Your date of birth
  • Your home address, including ZIP code, for the pick-up
  • Your phone number
  • Name of your provider
  • Date and time of your health care appointment 
  • If anyone is traveling with you (you can take one person as an attendant)
  • If you have special travel needs (example: wheelchair access)]

Have an urgent need? Or problems with the service?

 

[Just call One Call’s “Where’s my ride?” toll-free line at X-XXX-XXX-XXXX. You can reach them [insert service hours here].]

Plan ahead for long-distance trips 

 

[Do you need to travel more than 90 miles to see an in-network provider? These trips need to be for a medically necessary visit. They also need prior authorization (PA).

 

Be sure to set up this ride at least five business days before your health care visit. We may reimburse you for meals and lodging costs. 

 

Are you setting up a ride outside the service area with an out-of-network provider? If yes, your doctor will need to get PA for that visit before you set up the ride. Just contact your care manager to learn more.]

Ride tips to remember

 

 

Get help from an attendant

 

Do you need someone to go with you? If you do, we’ll cover these ride costs for up to one eligible adult.

Mark your calendar 

 

Remember to mark your calendar for the date and time of your appointment. You'll want to be ready 30 minutes before your driver is due to arrive.

Be aware of travel requirements for children 

 

  • Aged 14 and younger: Must have a parent, guardian or other authorized adult with them
  • Aged 15 to 17: Must have a parent, guardian or other authorized adult with them or have consent from one of these on file to travel alone
  • No need for parental consent if the health care service is confidential in nature

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