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Welcome to Aetna Better Health® of [State]. You have many tools and resources to help you get the most from your health plan. We want to make it easy to understand and use your benefits. Check the resources in your new member welcome kit. And take your health risk [screening/survey] to get your personal care plan. When you follow the steps on this page, you’ll set yourself up for success. 

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Take a health risk [survey/screening]

We call every new member for a health risk survey. During this call, we’ll ask you some health questions. Why take part in the survey? This will help our care management team understand your health needs. If you need a personal care plan, they can design one based on your answers. They’ll also share the info with your doctor and work together to help you stay well.

 

The survey is easy and your answers are private. You can take the [survey/screening] in your Member Portal. Questions? Call [member services phone].

Understand and use your benefits

 

You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage, like:  

 

  • [Rewards you can earn
  • No-cost smartphone
  • $25 for over-the-counter products]

 

These extras and more are here for you. So make sure you know all about them. 

 

What’s covered

Use your Member Portal

When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:
 

  • Search for or change providers

  • Find your digital member ID card with the name of your primary care provider (PCP)

  • Replace your lost or stolen member ID card 

  • Manage your plan benefits and health goals from anywhere

  • Send secure messages if you have questions 

  • Ask for forms

  • Get info about health conditions

Member Portal 

 

Get the mobile app
 

You can also get the Aetna Better Health mobile app for iPhone® or Android™ to manage your health on the go. Get to your Member Portal, anytime, anywhere. 

 

Never lose your member ID card

 

You can also use the app to get a digital version of your member ID card. That way, you’ll never have to worry about losing it.

Find providers and pharmacies

Learn how to get quality care and services close to home. You have a variety of providers and pharmacies to choose from. You can find providers of all kinds, from your PCP to your dentist or specialist. It’s all inside your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network.

 

Choose your PCP

 

Your PCP is the primary care provider who will manage your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. [If you don’t choose a PCP, we’ll assign one to you.] And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or call us at [member services phone].
 

Learn more about choosing a PCP

 

Find a provider

Connect with a provider

Are you due for your yearly checkup? Remember, you don’t have to wait until you’re sick to see your PCP. Regular checkups can help keep you and your family healthy. There’s no extra cost for preventive care. Even better, you can get rewards for completing certain steps, like regular checkups and health screenings.

Ready to start? Schedule your PCP visit today. Just call [member services phone].

 

Check these articles for topics about preventive care:

 

 

Explore other health and wellness perks

Health coaching
 

Want to make healthy changes in your life, but need some extra support? Your MyActiveHealth℠ website can help you:

 

  • Set health goals based on what you want to achieve
  • Get coaching on fun, new ways to improve your health
  • Find your health info and numbers 
  • Connect any fitness devices you have and track your progress

Get started with health coaching

 

Health and wellness library

 

You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles about everything from Medicaid renewal to choosing urgent care or emergency room visits. 

Get involved

 

Want to play a more active role in your health care? Or help make progress in your community?
 

[Option 1 if only 1 committee]

[Think about joining the [Member Advisory Committee (MAC)].
 

[Option 2 if multiple committees]

[Think about joining one of our committees:
 

  • Member Advisory Committee (MAC)
  • Behavioral Health Advisory Committee (BHAC)
  • Tribal Advisory Board]

We value your ideas. Call us at [member services phone] to learn more. You can make a real difference when you take part.  

 

Get involved

Don’t lose your benefits

 

Keep your info up to date

 

You [must/may need to] renew your [State Medicaid program name] coverage every year to keep your benefits and services.
 

You’ll also want to keep your info up to date. This allows us to contact you about your plan. The info may include your:
 

  • Address
  • Employment status
  • Other details

Learn how to renew

Learn about emergencies and nonemergencies

 

Know your resources



Member handbook

 

You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just call [member services phone]. Or visit our materials and forms page to download the handbook.

Help in your neighborhood

 

Need help finding resources in your community and beyond? We can help. 

 

Find resources now

Other languages and formats

 

Need language help? Just call [member services phone]. You can get:
 

  • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation 

  • Interpreter services for your health visit (be sure to call 48 hours before your visit) 

  • Info in another format, like audio, large print and braille 

  • Materials in other languages if your first language isn’t English 

Legal notices

All trademarks and logos are the intellectual property of their respective owners.

Questions?

Questions?

Just call [member services phone]. We’re here for you [member services hours].

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