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Our care managers are here for you
Care managers are nurses, social workers and licensed counselors. They understand your health conditions and can help you get the care you need.
Questions?
You can call Member Services at ${member_services_phone}. We’re here for you ${member_services_hours}.
You can call Member Services at ${member_services_phone}. We’re here for you ${member_services_hours}.
What does a care manager do?
Care managers work with both adults and children. They share info about your health conditions and ways to take care of yourself. They can also help you:
- [Find a primary care physician (PCP)
- Schedule doctors’ visits
- Find specialists and behavioral health services near home
- Get rides to your doctor, pharmacy or hospital
- Get medical and dental services, supplies and equipment
- Find community resources and educational materials
- Get the services you need]
To help decide which services best meet your needs, the care manager works with:
You
Your provider
Your representative or guardian (if you have one)
[During COVID-19, your care manager will work with you by phone. They’ll ask you about your health and care needs. You can have family and others present, if you wish them to take part.]
Managing chronic conditions
Some health issues need more care. If you’re managing a chronic condition, a care manager can help you get the treatment you need to feel better. They can help you manage conditions like [asthma, diabetes, chronic obstructive pulmonary disease (COPD)] and more.
Pregnancy
Are you pregnant or planning to start a family? A care manager can help you stay healthy through your pregnancy. If your pregnancy is high risk, they can help you get the special care you need. You’ll get support, including info about preterm labor and birth.
Complete your health risk survey
This will help us decide on what level of care you need. Once you complete the survey, we’ll review your results and talk with you about your care options. You can learn more about the survey on our Getting started with your plan page.