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Why keep current?
Connect with members
Help our members find you and connect with you for the care they need.
Get paid faster
Avoid claims payment delays when we have all your correct info on file.
Stay accurate
Ensure current and future members have the right info about your practice.
Tax identification number (TIN)
You don’t need to fill out a new application if you’re:
- An existing contracted provider updating your tax ID number (TIN)
- Adding another location under a different TIN
Just complete these steps:
- Send us a letter (on company letterhead) with details of the TIN change request. You can email us: ${provider_services_email}. Or you can fax us: ${provider_services_fax}. Include your name and service location info.
- Include a copy of the new W-9, if applicable. If you’re contracted as a group, send a group W-9. Otherwise, just send an individual W-9.
After you send us your materials and info, we’ll process the change or contact you for more info.
If you don’t receive a confirmation email for the change, contact your [provider relations liaison/network relations manager]. Check this [provider relations liaison map (PDF)/network relations manager contact list (PDF)] to learn more.
You can end or change your participation in the network
Depending on how you’re contracted with Aetna Better Health®, we’ll either end your individual contract or your participation from a group agreement. You can contact your [provider relations liaison/network relations manager] if you’re ending your contract for any of these reasons:
Moving to a new state
Changing your group participation within the same address
Retiring
Provider deceased
No longer employed
You or the requestor will need to have this information ready:
Requestor’s first and last name
Requestor’s title (example: office manager)
Requestor’s email address
Provider’s first and last names, and middle initial
Address (including city, state and ZIP code)
TIN
National provider identifier (NPI) number
Aetna® provider ID number (if known)
Termination effective date
Reason for termination
If you need to contact the state, your [provider relations liaison/network relations manager] will notify you and give you the contact information.
Questions?
You can call [Provider Services/Provider Relations] at ${provider_services_phone}. We’re here for you ${provider_services_hours}.