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Contact us

On this page, you can find quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a complete list of our contact information, download the quick reference guide (PDF). You can also check out the contact information for our [network relations managers/other name per plan (PDF)].

How to find what you need

Choose a topic to find the links and details you need. From there you’ll also get explanations and step-by-step guides to each process.

 

  • Claims

    Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare. 

  • Prior authorization (PA)

    Submit PA and check the status of a previously submitted PA on Availity Or learn more about PA.

  • Complaints and appeals

    Submit complaints and appeals and check the status of your submission on Availity. Or learn more about complaints and appeals.

  • Member eligibility

    Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.




 

Other ways to connect

Phone

You can call [Provider Relations/Provider Services] at ${provider_services_phone}. We’re here for you ${provider_services_hours}. 

Mail

Aetna Better Health® of [State]
ATTN: [Provider Relations/Provider Services] 
[Street]
[City, State, ZIP code] 

Email/Call/Contact Contracting

You can learn about credentialing or how to make a new contract request. Questions? [Insert phone or email instructions here].

 

Still need support? 


If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Contact us

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