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Welcome to Aetna Better Health® of Texas. You have many tools and resources to help you get the most from your health plan. We want to make it easy to understand and use your benefits. Check the resources in your new member welcome kit. When you follow the steps on this page, you’ll set yourself up for success.
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New Member/Welcome
Keeping up with your health doesn’t have to be hard.
At Aetna Better Health, we know that "healthier happens together".
We are at your side to make it simple.
The member portal and health app help you understand your benefits.
It has information for both your physical and mental health.
You can learn all about your plan benefits.
From vision and dental care.
To medications and maternity care.
You can find the member portal website for your plan in your member handbook.
You can also call member services.
The number is on the back of your member ID card.
You can get the Better Health mobile app for iPhone® or Android™.
You can use it to manage your health on the go.
You will need to create an account to login to access your information.
Once logged in to the member portal or member app, you can:
See your member ID card or ask for a new one.
Change your doctor, also called your primary care provider (PCP).
Update your contact information, see your health history, track your goals and more.
We believe that your PCP is one of the most important parts of your health care.
Your PCP is a medical provider.
They manage your health care and help get all the covered services you need.
If you do not choose a PCP, we’ll assign one to you.
And remember, you can change your PCP anytime.
Just visit your member portal, member app, or call member services.
The phone number for Member Services can be found on the back of your member ID card.
Another way you can take charge of your health care is by using our nurse line.
Nurses are available 24 hours a day, 7 days a week.
They are available to answer your health care questions.
The nurse line does not take the place of your PCP.
But, if it’s late at night or you can’t reach your PCP, the nurses can help you decide what to do.
To access the nurse help line just call Member Services.
You deserve to be healthy in body and mind.
That includes help with your mental health or substance use.
You may go to any provider in our network.
You can get certain mental and behavioral health care services.
Some may require prior approval.
Call Member Services to learn more about your behavior health coverage.
You also deserve to be as healthy as you can be.
That’s why we offer special benefits that take care of the whole you.
Our extra benefits go beyond your basic health care.
Call Member Services or visit your plan website for more information about your extra benefits.
At Aetna Better Health, we’re here for you on every step of your health journey.
Because we know that healthier happens together®.
Welcome, members
We want to make sure you get the most from your health plan. Watch this video to understand the tools and services your plan offers.
See what’s covered
You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage, like:
- Rewards you can earn
- No-cost smartphone
- $25 for over-the-counter products
These extras and more are here for you. So make sure you know all about them. Just choose your plan type to learn more.
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STAR is Medicaid coverage for kids, newborns, pregnant women and some families.
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STAR Kids is Medicaid coverage for kids and adults ages 20 or younger who have disabilities.
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CHIP offers coverage for families that earn too much money to use Medicaid, but can’t afford to buy private health insurance. CHIP Perinatal offers coverage for mothers-to-be.
Learn about key topics
These links include answers to questions about common topics, like renewing coverage, getting medications, using the Member Portal and telling us what you think about our services. Choose any topic you’d like to learn more about.
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Coming soon.
Find providers and pharmacies
Get quality care and services close to home. You have a variety of providers and pharmacies to choose from. You can find providers of all kinds, from your PCP to your dentist or specialist. It’s all inside your provider directory (PDF or online). Need help finding providers, making appointments or learning about referrals? Just visit our find a provider page.
Get help in an emergency
Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical help:
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24-Hour Nurse Line
Just call 1-800-556-1555 (TTY: 711).
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Your ride is covered
We cover ambulance rides. Call 911 in an emergency.
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Know when to get emergency care.
Use your Member Portal
When you log in or create an account for our Member Portal, you can do so much more with your health plan, like:
- Search for or change providers
- Find your digital member ID card with the name of your primary care provider (PCP)
- Replace your lost or stolen member ID card
- Manage your plan benefits and health goals from anywhere
- Send secure messages if you have questions
- Ask for forms
- Get info about health conditions
Contact us for help
You can find all the phone numbers you need on our contact us page:
- Member Services
- Behavioral health services
- 24-Hour Nurse Line
- Help lines for STAR, STAR Kids and CHIP
- Enrollment broker for STAR (Medicaid) or CHIP
- Pharmacy benefits, mail-order medicine and specialty medicine
- Vision and dental care
- Rides (non-emergency medical transportation or NEMT services)
Find helpful resources
Member handbook
You can get a printed copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just contact us. Or visit the materials and forms page to download the handbook.
Help in your neighborhood
Need help finding resources in your community and beyond? We can help.
Get help with key concerns
Need to file an appeal on a coverage decision? Or get materials in another language? We’re here for you. Just choose the topic that applies to your needs.
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You can change your PCP through your Member Portal. Or just contact us.
You can also learn more about choosing a PCP.
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Just contact us. Call the number based on your plan and service area. Or log in to your Member Portal. We’ll mail you a new ID card.
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You don't need a referral for any services. But some types of care need PA, or approval, before you get them.
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A complaint is when you’re unhappy with the quality of care or service you received. You file an appeal when you want us to review and change a decision we made about your coverage.
You can learn about what to do if you have a complaint or want to appeal a decision we made. As part of this process, you can find info about things like:
- Complaints and appeals
- Complaint panels
- State fair hearings
- Independent reviews
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Get more info about how we use your private health info.
Read our Notice of Privacy Practices (NOPP)
You can get a printed copy of materials and forms in English or Spanish at no charge. We’ll send it to you within five days of your request.
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Fraud is when someone lies to get money or services. You have the right to report anyone that you believe is committing fraud or abusing the Texas Medicaid system.
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Need language help? Just contact us. You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your health visit (be sure to call 48 hours before your visit)
- Info in another format, like audio, large print and braille
- Materials in other languages if your primary language isn’t English
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Questions?
Just contact us.
Questions?
Just contact us.