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    • Aetna Better Health® of Texas

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    For members

    Health and wellness

    Aetna Better Health® of Texas 

    When you choose us as your Texas Medicaid (STAR and STAR Kids) or Children’s Health Insurance Program (CHIP) health plan, you’re choosing care you can trust. It’s about bringing together what matters most to your health. Because healthier happens together®.

     

    For STAR and CHIP, we’re here for members in the Bexar and Tarrant services areas. For STAR Kids, we’re in the Dallas and Tarrant service areas. Not yet joined? Learn about becoming a member. 

    Already a member?

    Learn about the first steps you can take with your new plan.

    Get started

    • Take advantage of your benefits

      Get $25 worth of health-related products every month, at no cost to you. 

      Order now

    Find what you need 

    Be as healthy as you can be. A wide range of benefits and services can help. You have a network of providers to get you the right care when you need it. We’ll help you understand your coverage. And make sure you get the most from your benefits. 

    Featured benefit 

     

    $25 for over-the-counter (OTC) products

    You should have everything you need to help you feel your best. That’s why we’re working with CVS Health® to give you $25 of OTC health supplies and products. And we'll send it to you every month at no extra cost. 

    More about your quarterly $25 OTC benefit

    Your plan options

    We offer plan options that meet different needs for different people: 

     

    • STAR

      STAR is Medicaid coverage for kids, newborns, pregnant women and some families.

    • STAR Kids

      STAR Kids is Medicaid coverage for kids and adults ages 20 or younger who have disabilities.

    • CHIP and CHIP Perinatal

      CHIP offers coverage for families that earn too much money to use Medicaid but can’t afford to buy private health insurance CHIP Perinatal offers coverage for mothers-to-be. 

    Contact us for help

    You can find all the phone numbers you need on our contact us page:

     

    • Member Services
    • Behavioral health services
    • 24-Hour Nurse Line: 1-800-556-1555 (TTY: 711)
    • Help lines for STAR, STAR Kids and CHIP
    • Enrollment broker for STAR or CHIP
    • Pharmacy benefits, mail-order medicine and specialty medicine
    • Vision and dental care
    • Rides (non-emergent medical transportation, or NEMT services)

     

    Resources and contacts for providers

     

    Just visit the provider home page to find resources for network doctors, administrators and other health care professionals. Providers can find the phone numbers they need on the provider contact us page. This includes Provider Relations.

    Read More Read Less

    Not sure if you qualify?

    Understanding health insurance can be tough. Especially if it’s new to you. Or if it’s your first time enrolling. You and your family may be eligible for benefits without knowing it. The first step? See if you qualify. You can use the prescreening tool.

     

    Prescreening tool

    TITLE: Lots of people have questions right now.

    SEARCH BAR: Affordable slow-cooker recipes?

    SEARCH BAR: Good prices on cat food?

    SEARCH BAR: Best hair clippers?

    SEARCH BAR: Math homework help?

    TITLE: Some questions are harder to ask.

    GONZALO: What if I keep my job but I get furloughed?

    ISAIAS: What if I lose my health insurance?

    TITLE: You’re not alone.

    TITLE: Millions of people have lost their health insurance in 2020.

    TITLE: Many of them are now on Medicaid.

    HANNA: What if I’m pregnant? What if it’s twins?

    FAY: What about my kids? Can they be covered?

    TITLE: Children can be covered by Medicaid, too.

    ISAIAS:  My kids are covered, but what if my nephew moves in?

    FAY: What if I’m responsible for my disabled brother?

    TITLE: Other family members may be eligible for Medicaid even if you aren't.

    TITLE: Find out if you or your family qualifies for Medicaid.

    GONZALO: Where do I start?

    TITLE: Visit AetnaBetterHealth.com and choose your state.

    LOGO: Aetna Better Health

    Don’t lose your benefits Keep your coverage

    Renew every year


    You’ll need to renew your Texas Benefits — Medicaid or CHIP — coverage each year. Learn more about how to keep your coverage.

     

    Learn how to renew

    Update contact info


    To keep your benefits, be sure to update your address if you move. You can contact us to update your info.

     

    Contact us

    Get help


    Have questions? Contact us. We’re here for you Monday through Friday, 8 AM to 5 PM.
     

    Contact us

    About us

    Aetna Better Health of Texas is part of Aetna® and the CVS Health® family, one of our country’s leading health care organizations. We’ve been serving people who use Medicaid services for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues.
     

    Our national experience helps us do lots of good work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make Texas a great state. You can get the care you need to be as healthy as possible. And you can do it all close to home.

    Want to learn more about us? Check our general Aetna Better Health website.

    Read More Read Less

    Help with key concerns

    Need to file an appeal on a coverage decision? Or get materials in another language? We’re here for you. Just choose the topic that applies to your needs.

    • You can learn about what to do if you have a complaint or want to appeal a decision we made. As part of this process, you can find info about things like:

       

      • Complaints and appeals
      • Complaint panels
      • State fair hearings
      • Independent reviews

      This includes info about how to start each process and who to contact.

    • You have the right to report anyone you believe has committed fraud, waste or abuse against the Texas Medicaid system. You can learn more about how to report cases to us or to the Office of Inspector General Hotline (Texas Health and Human Services).

    • Need language help? Just contact us. You can get:

       

      • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
      • Interpreter services for your medical visit (be sure to call 48 hours before your visit)
      • Info in another format, like audio, large print and braille
      • Materials in other languages if your primary language isn’t English

    • For our non-discrimination notice and other language help:

       

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    Accredited NCQA Health Plan
     
    Accredited NCQA Health Equity

    Legal notices

    Aetna is part of the CVS Health® family of companies.

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