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Your $25 monthly benefit

You should have everything you need to help you feel your best. That’s why we work with CVS Health® to give you $25 of over-the-counter (OTC) health supplies and products every month. And we can even send it to you at no extra cost. Ready to order? Visit OTC Health Solutions®, create an account or sign in and start shopping. You can also order by phone or in store.

Shop now

Get the things you need. Every month. In store or delivered to your door.

As a CVS Health company, we’re offering you this $25 OTC benefit as part of your Aetna Better Health® of Illinois benefits. You can use the money to spend on a variety of health products, like:

  • Personal care

    Oral care, period care, pain relief support, digestive health, vitamins, lotion and more.

  • First aid care

    First aid kit, bandages, gauze, disinfectant, antibiotic ointment, gloves and more.

  • Baby care

    Diapers, diaper rash cream, wipes, shampoo, lotion, sunscreen and more.

  • Cold remedies

    Cold/flu medicines, digital thermometer, vitamin C, facial tissues and more.

Ways to shop

For complete instructions, see our OTC Item Catalog (PDF)

  • Online

    • Visit the OTC Health Solutions website and create an account or sign in with your member ID and password. 

    • Browse eligible health items and add them to your cart.

    • Place your order and we’ll send your items to you at no extra cost.

  • In store

     
    • Download the OTC Health Solutions app for iPhone® or Android™  and create an account or sign in.

    • Visit a CVS Pharmacy® store, open the app and use your smartphone’s camera to scan shelves for eligible items.

    • Have the cashier at checkout scan your digital bar code on the app. 

  • By phone

     
    • Review the OTC Item Catalog (PDF)  and make note of which eligible items you’d like to order.
    • Call OTC Health Solutions at 1-888-628-2770 (TTY: 711) any time Monday through Friday, 9 AM to 8 PM. 
    • Place your order and we’ll send your items to you at no extra cost.

     

     

You’ve got questions. We’ve got answers.

  • You can use your OTC benefit as many times as you need, up to $25 per month. And the limit is $25 per household.

  • No, unused benefit amounts do not roll over to the next month.

  • No, $25 is the limit amount.

  • Most orders will arrive in less than 7 business days. It may take longer during peak busy times. If you haven’t received your order within 14 days, call OTC Health Solutions at 1-888-628-2770 (TTY: 711). 

  • Yes, you can cancel your order within 30 minutes of placing it. To cancel an order, just call OTC Health Solutions at 1-888-628-2770 (TTY: 711).

  • Once you’ve placed your order, you will receive a confirmation number. Always make sure to keep note of your confirmation number.

Legal notices

 

Aetna and CVS Pharmacy® are part of the CVS Health® family of companies.

All trademarks and logos are the intellectual property of their respective owners.

Questions?

For more info about this benefit: Just call Member Services at 1-866-329-4701 (TTY: 711). You can call Monday through Friday, 8:30 AM to 5:00 PM.

 

For help with your order: Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can call Monday through Friday, 9 AM to 8 PM.

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