CVS Health® provides the info on the next page. Aetna® is part of the CVS Health family of companies. If you want to stay on our site, choose the “X” in the upper right corner to close this message. Or choose “Go on to next website” to move forward to CVS.com.
Verify your services
Using the EVV system helps verify your time for:
- Personal attendant services (PAS)
- Community First Choice (CFC) PAS and habilitation (HAB) services
- Personal care services (PCS)
- Private-duty nursing services
- In-home respite care
- Flexible family support services
The EVV system is easy to use and there is no cost to providers.
How does EVV work?
You can use a patient’s landline phone to call a toll-free number each time you start and finish services. If the patient doesn’t have a landline, your agency can install a device that records:
- Type of service provided
- Person receiving the service
- Date and time service delivery begins and ends
- Location of service delivery
- Person providing the service
- Other info necessary to ensure accuracy of Medicaid claims
-
Register for HHAeXchange EVV System Training for CDS Employers (PDF)
EVV Compliance Job Aid Program Providers
EVV Compliance Job Aid CDS Employers
EVV Policy Training for CDS Employers Now Available in Spanish (PDF)
EVV Portal and Training Updates for February 2021 (PDF)
EVV Portal Improvements and Training Updates for January (PDF)
EVV Visit Transaction Rejection Errors Guide Now Available (PDF)
Cures Act EVV: Practice Period Update and Important Dates (PDF)
Electronic Visit Verification Existing EVV: Training Requirements Checklists (PDF)
Existing EVV Users Live EVV Training Webinars in June (PDF)
Cures Act EVV: Live EVV Training Webinars in May and June (PDF)
Cures Act EVV Training Sessions March 23-26 in Austin (PDF) (Cancelled)
EVV Training Sessions March 12-13 in Austin for Current Program Providers (PDF)
EVV Tool Kit Module 17 — EVV Vendor Transfer Policy and Process (PDF)
EVV Tool Kit Module 16 — Cures Act EVV Expansion: EVV Vendor Selection and Onboarding (PDF)
EVV Required Training Must Be Completed by Dec (PDF)
Save the Date for FMSA Annual Training on Oct. 21 (PDF)
Texas Medicaid & Healthcare Partnership (TMHP) Electronic Visit Verification (EVV) FAQ (PDF)
Electronic Visit Verification Training Begins Aug. 1, 2019 (PDF)
Upcoming TMHP Webinars for EVV on August 1 and 15, 2019 (PDF)
HHSC Electronic Visit Verification Instructor-Led Training Schedule — Summer-Fall 2019 (PDF)
21st Century Cures Act: Texas EVV Implementation (PDF)
EVV Tool Kit Alert — Module 1: An Introduction to EVV (PDF)
EVV Tool Kit Module 1 — Introduction to EVV (PDF)
Electronic Visit Verification Roles and Responsibilities — Part I of II of the EVV Tool Kit (PDF)
EVV Tool Kit — Module Three: EVV Roles and Responsibilities (PDF)
EVV Tool Kit — Module Five: EVV Visit Maintenance (PDF)
HHSC EVV Live Q&A Webinar (PDF)
EVV Tool Kit — Module Six: EVV Process Flow Beginning to End (PDF)
EVV Tool Kit Module 7: EVV Aggregator and EVV Portal (PDF)
EVV Tool Kit Module 8 — Submitting an EVV Claim (PDF)
EVV Tool Kit Module 9 EVV Portal Standard Reports and Search Tools (PDF)
EVV Module 10 — EVV Visit Transaction Validation Enhancements (PDF)
EVV Tool Kit Module 11 — Summary of EVV Changes — Part 1 (PDF)
EVV Tool Kit — Module 12: Getting Started — Next Steps (PDF)
EVV Tool Kit — Module 13 EVV Training Requirements (PDF)
EVV Tool Kit — Module 14 — EVV Compliance Oversight Policies (PDF)
EVV Tool Kit Module 15 — Best Practices to Avoid EVV Claim Mismatches (PDF)
EVV Tool Kit Module 16 — Cures Act EVV Expansion: EVV Vendor Selection and Onboarding (PDF)
EVV Vendor Transfer Policy and Process (PDF)
HHSC Electronic Visit Verification Frequently Asked Questions — 06242019 (PDF)
Telephone Types Acceptable for EVV (PDF)
EVV Reason Codes Effective July 1, 2017-August 31, 2019 (PDF)
Reason Codes for EVV — Effective for 09/01/2019 (PDF)
Provider compliance plan (PDF)
The 21st Century Cures Act and Electronic Visit Verification (PDF)
-
2025
Register for HHAeXchange EVV System Training for CDS Employers (PDF)
2024
EVV Compliance Grace Period Ending Dec 31st- Update 12/12/24 (PDF)
EVV PSO ORR Updates- Dec 2024 (PDF)
2023
Complete EVV Visit Maintenance and Submit VMURs Before Losing Access (PDF)
EVV Cures Act Home Health Care Services (HHCS) Onboard Now (PDF)
HHAeXchange EVV Training Resources (PDF)
EVV Transition- You Must Take Action NOW (PDF)
EVV Optional Services-PCS Bill Codes Table v.12 (PDF)
Electronic Visit Verification (EVV) Data Access and Conversion (PDF)
Electronic Visit Veri fication (EVV): Complete Visit Ma intenance before Dec. 2023 (PDF)
EVV Home Health Care Services (HHCS) Service Bill Codes Table Now Available (PDF)
EVV Systems AuthentiCare and Vesta Available for Use Through Sept. 30, 2023 (PDF)
Qualifications and Ordering an EVV Alternative Device Policy (PDF)
Crosswalk for EVV Reason Codes Effective Oct. 1, 2023 (PDF)
EVV Updates for Reason Codes and Visit Maintenance Unlock Request Templates and Job Aid (PDF)
EVV Reason Codes Effective Oct. 1, 2023 (PDF)
HHAeXchange Provider Onboarding Details (PDF)
EVV Compliance Grace Period for EVV Usage and Home Phone (PDF)
Next steps and timeline for transition for HHA Exchange (PDF)
EVV Vendor Transition Overview (PDF)
HHSC to Begin Collecting FMSA SFY 2022 Cost Survey May 2023 (PDF)
Claims submission cutover date for cures act home health care (PDF)
Variable Schedules Guidance provider notification (PDF)
Updates to the Bill Code Crosswalks for Individualized Skills and Socialization Services Jan 2023
2022
LTSS Billing Matrix and Crosswalk Dec 2022
LTSS Provider Webinar December 2022
EVV HHCS Services Updates and Service Bill Codes Table (PDF)
EVV service bill codes table (PDF)
Vesta Windows Ends Aug.31.2022 (PDF)
Topics About Using an EVV System (PDF)
2021
EVV Visit Maintenance Unlock Request Update
90-Day Notice of EVV Compliance (PDF)
Cures Act EVV: Practice Period extended through Dec 31 2020 (PDF)
Cures Act EVV: The EVV Practice Period Begins July 1 (New) (PDF)
HHSC EVV Training Materials and Resources
HHS Visit Maintenance Unlock Request (Excel) Spreadsheet
EVV Reason Codes Effective July 1, 2017-August 31, 2019 (PDF)
EVV Reason Codes Effective for 09012019 (PDF)
2020
EVV Portal Improvements and Training Updates Available as of 06/29/2020 (PDF) (New)
Updated EVV Service Bill Codes Table & Cures Act EVV Practice Period (PDF) (New)
EVV Proprietary Systems: New Approval Process Coming Soon (PDF) (New)
04-24-2020 EVV Portal Improvements Now Available (PDF) (New)
February 1, 2020 Updates to EVV Portal Standard Reports and TexMedConnect (PDF) (New)
New EVV Proprietary System Onboarding Documents Now Available (PDF) (New)
Cures Act: April 1 Deadline to Select an EVV Vendor or EVV Proprietary System (PDF) (New)
EVV Vendor Demonstrations Webinars and Roadshows (PDF)
Announcement of EVV Vendors (PDF)
2019
EVV Visit Maintenance Timeframe Extended Reminder (PDF)
EVV Visit Maintenance Timeframe Extended for Visits with Dates of Service (PDF)
CMS has Approved HHSC’s Request to Delay the EVV Start Date (PDF)
HHSC Requests Approval from CMS to Delay EVV Start Date for PCS (PDF)
Providers must submit ALL EVV-Relevant Claims to TMHP Starting September 1, 2019 (PDF)
EVV Claims Notice effective Dates of Service September 1, 2019 (PDF)
Changes to EVV Vendor System Effective 06012019 (PDF)
EVV Visit Transaction Enhancements Effective 06012019 (PDF)
21st Century Cures Act: Texas EVV Implementation (PDF)
Read-only Access to EVV Data for Providers Not Active with an Approved EVV Vendor (PDF)
EVV Visit Maintenance of MEDsys Historical Data (PDF)
New Electronic Visit Verification Provider Data Validation Process (PDF)
EVV Mobile Application Available April 1 (PDF)
2018
MedSys Transition First Notice 03 21 2018 (PDF)
Tour of Texas Info Sessions (PDF)
Order Small Alternative Devices Electronically Beginning May 1, 2018 (PDF)
Provider Transition Solutions and Benefits (PDF)
Data Collection Information for Providers Transitioning to DataLogic Vesta EVV System (PDF)
MEDsys Providers Must Initiate Transition to DataLogic by July 31, 2018 (PDF)
IMPORTANT Revision to MEDsys-Issued Small Alternative Devices Return Policy (PDF)
EVV Electronic Authorization Pilot (PDF)
Transitioning Providers FAQs and Reminder Instructions (PDF)
Transitioning Providers: EVV Claims May Be Denied or Recouped (PDF)
Electronic Visit Verification Providers Transitioning to DataLogic (PDF)
The 21st Century Cures Act and Electronic Visit Verification (PDF)
Mid-October Reminder to Transitioning EVV Providers (PDF)
Final Reminder to EVV Providers Transitioning to DataLogic (PDF)
Provider Proprietary EVV System Survey (PDF)
Access to MEDsys Data for Transitioned Providers (PDF)
Communication from Unaffiliated Third Party Regarding EVV (PDF)
Access of Historical EVV Records Stored by Sandata (PDF)
2017
EVV Hurricane TS Harvey FAQs (PDF)
EVV and Hurricane Harvey alert (PDF)
Small Alternative Device Alert (PDF)
Roadshow Oct Dec 2017 Presentation (PDF)
HHSC EVV Reason Code Scenarios October 2017 Without Answers (PDF)
HHSC EVV Reason Code Scenarios October 2017 Final Answers (PDF)
-
EVV Policy Handbook Revisions- Sept 2024 (PDF)
EVV Policy handbook revisions - January 2023 (PDF)
EVV Policy handbook revisions - September 2022 (PDF)
EVV Policy handbook revisions - June 2022 (PDF)
Upcoming Updates to HHSC EVV Mailboxes and Web (PDF)
Temporary EVV Policies for the Feb. 2021 Severe Winter Weather (PDF)
EVV Policy Update 180 Day 90 Day Visit Maintenance Temporary Policy (PDF)
180 Day 90 Day Visit Maintenance Temporary Policy (PDF)
Maternal, Infant and Early Childhood Home Visiting Program (PDF)
Existing EVV Users: Temporary Policies for COVID-19 Extended to Oct. 23, 2020 (PDF)
Existing EVV Users: Temporary Policies for COVID-19 (PDF) (New)
EVV Mobile Application Policy — Effective April 1 , 2019 (PDF)
EVV Unallowable Phone Identification and Recoupment Policy (PDF)
Temporary Reduction in Minimum EVV Compliance Score Requirement (PDF)
Small Alternative Device Zip Tie Policy Change (PDF)
Temporary Reduction in Minimum EVV Compliance Score Requirement Visit Dates Have Changed (PDF)
Visit Maintenance Reduction Solutions (PDF)
Telephone Types Acceptable for EVV (PDF)
EVV Revises Unallowable Phone Identification and Recoupment Policy (PDF)
Notice of Billing Policy Changes to Providers Required to use EVV (PDF)
-
Cures Act Home Health Care Services EVV HHCS Service Bill Codes Table Update (PDF)
Provider EVV Notice Home Health Care Services Implementation Confirmed for Jan. 1 2024 (PDF)
HHSC Cures Act Webpage Updates
EVV Required Training Checklist (PDF) (New)
Cures Act EVV: Updated Timeline for Cures Act EVV Expansion (PDF) (New)
Cures Act EVV: The EVV Practice Period Begins July 1 (PDF) (New)
Cures Act EVV: Live EVV Training Webinars in May and June (PDF) (New)
HHSC will Assign EVV Vendors to Program Providers who do not Choose One by May 1 (PDF) (New)
Cures Act EVV Training Sessions March 23-26 in Austin (PDF) (Cancelled)
Due April 1: Select an EVV Vendor System or EVV Proprietary System (PDF) (New)
-
EVV Quarterly Compliance Summary for Q4 2024 (PDF)
EVV Quarterly Compliance Summary for Q3 2024 (PDF)
EVV Quarterly Compliance Summary for Q2 2024 (PDF)
EVV Quarterly Compliance Summary for Q1 2024 (PDF)
EVV Quarterly Compliance Summary for Q4 2023 (PDF)
EVV Quarterly Compliance Summary for Q3 2023 (PDF)
EVV Quarterly Compliance Summary for Q1 2023 (PDF)
EVV Quarterly Compliance Summary for Q4 2022 (PDF)
EVV Quarterly Compliance Summary for Q3 SFY 2022 (PDF)
EVV Quarterly Compliance Summary for Q2 SFY 2022 (PDF)
EVV Quarterly Compliance Summary for Q1 SFY 2022 (PDF)
EVV Quarterly Compliance Summary for Q4 SFY 2021 (PDF)
EVV Quarterly Compliance Summary for Q3 SFY 2021 (PDF)
EVV Quarterly Compliance Summary for Q2 SFY 2021 (PDF)
EVV Quarterly Compliance Summary for Q1 SFY 2021 (PDF)
Guidance Related to DataLogic Vesta EVV System Outage in Dec 2020 (PDF)
EVV Quarterly Compliance Summary for Q2, SFY 2020 (PDF)
EVV Quarterly Compliance Summary for Q1, SFY 2020 (PDF)
-
Learn about filing a complaint or appeal.
Learn more about EVV
-
![]()
Helplines
Provider Relations
Phone: 1-844-787-5437 (TTY: 711). Press * to reach Provider Relations.
Email: EVVMailbox@Aetna.comTexas Health and Human Services (THHS)
Phone: 512-424-6500 (TTY: 512-424-6597)Texas Medicaid and Healthcare Partnership (TMHP)
Phone: 1-800-925-9126, Monday through Friday, 7 AM to 7 PM CT.
Email: EVV@tmhp.com -
![]()
Other contacts
Find EVV vendor contact info and learn about the process for choosing a vendor.
This contact info guide includes phone numbers, websites and emails for specific topics related to EVV.
-
![]()
Provider manual