Resources and services

Get help in a crisis

No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.

If you have thoughts of harming yourself or someone else, call 911 or one of these numbers right away:

• Our behavioral health hotline: Call 1-888-418-MRSS (6777) (TTY: 711). Then, choose the crisis option. You can call:
  
  
  • From 8 a.m. to 5 a.m.: We’ll connect you with a care coordinator. 
  • After hours: We’ll connect you with the state crisis line. Or you can call directly at 1-800-720-9616. 
• 988 Suicide & Crisis Lifeline: Call or text 988. Trained counselors can help you 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.

Have a life-threatening health emergency?

Call 911 or go to the nearest hospital if:

• You’re having a life-threatening emergency

• You need help right now

You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.  

If you don’t have a ride to your appointment, we’ll help you get one. 

• Members of a managed care organization (MCO) should contact their MCO to schedule transportation. 

• Members who are not enrolled in an MCO should contact their local County Department of Job and Family Services office to schedule a ride through the Non-Emergency Transportation (NET) program. 

Questions about rides? Just call us at 1-833-711-0773 (TTY: 711). You can call 7 a.m. to 8 p.m., Monday through Friday. We can connect you to the right place to learn more about rides.  

Need language help? Just call us at 1-833-711-0773 (TTY: 711). You can call 7 a.m. to 8 p.m., Monday through Friday. You can get:

• Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
• Interpreter services for your medical visit (be sure to call 48 hours before your visit)
• Info in another format, like audio, large print and braille
• Materials in other languages if your primary language isn’t English

• Ohio state crisis line
  Call 1-800-720-9616
• 988 Suicide & Crisis Lifeline
  Call, text or chat 988
• National Child Abuse Hotline 
  Call 1-800-422-4453  
• National Center on Elder Abuse 
  Call 1-855-500-3537  
•  National Domestic Violence Hotline
   Call 1-800-799-7233 (TTY: 1-800-787-3224)  
• National Human Trafficking Hotline 
  Call 1-888-373-7888 (TTY: 711) or text  233733
• National Sexual Assault Hotline 
  Call 1-800-656-4673  

OhioRISE has resources in place to support you. Your OhioRISE benefits start with a system of care that focuses on youth and families. Care coordinators and care management entities (CMEs) partner with you to create a team and support you every step of the way.

Here are more resources and info you can use, from addressing trauma to managing common issues that affect youth and families.

Ohio resources

• Ohio Department of Job and Family Services: Check this resource to learn about local mental health services
• Reporting child abuse and neglect: Call 1-855-O-H-CHILD (1-855-642-4453). This phone tree links you to a child welfare or law enforcement office in your county. You don’t have to give your name.

National resources

• Addressing trauma in children
• Alcoholics Anonymous® website
• Narcotics Anonymous website 
• National Council on Problem Gambling (NCPG) 
• Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
• Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
• Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM. Or email NAMI. You can also visit the NAMI website for answers to common questions about mental health.
• Learn more about depression from the National Institute of Mental Health.
• SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
• Substance Abuse and Mental Health Services Administration (SAMSHA) website
• National Eating Disorders Associations

If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

If someone is hurting you, reach out for help by calling the National Domestic Violence Hotline at 1-800-799-7233 (TTY: 1-800-787-3224).

For your safety: Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites. 

Human trafficking includes two different types of crimes:

• Labor trafficking happens when people work or provide services through the use of force, fraud or coercion (fear or pressure).

• Sex trafficking happens when people engage in commercial sex through the use of force, fraud or coercion. If the person is under age 18, force, fraud or coercion aren’t needed to make it a crime.

Report trafficking

If you or someone you know is in danger, call 911 right away. 

If you believe you may have info about a trafficking situation, you can: 

• Call the National Human Trafficking Hotline at 1-888-373-7888 or text 233733

• Chat with someone from the National Human Trafficking Hotline website

• More about human trafficking
• Human trafficking awareness materials

Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal. 

Just check out these resources to help you get started:

• Ohio Department of Health: Tobacco use prevention and cessation
• 1-800-QUIT-NOW (1-800-784-8669): Call 24 hours a day, 7 days a week. This resource is for Ohio residents aged 13 and up
• Ohio Department of Health: E-cigarettes
• Smokefree.gov
• American Cancer Society guide to quitting smoking

• Ohio Department of Medicaid
• The Ohio Bold Beginning! offers parents, caretakers and providers support and info related to early childhood.
• Ohio Department of Developmental Disabilities
• Ohio Department of Health
• Ohio Department of Education
• Ohio Network of Children’s Advocacy Centers (NCAC)
• Ohio Department of Job and Family Services
  614-466-4815
• Ohio Department of Medicaid Consumer Hotline
  1-800-324-8680
• Ohio Attorney General – Medicaid Fraud Waste and Abuse
  1-800-642-2873
• Ohio Department of Mental Health and Addiction Services 
  1-888-636-4889

We work with our local partners to ensure you get the support you need.  

Here’s a list of Ohio resources you might find useful: 

• American Academy of Pediatrics, Ohio Chapter
• The Center for Community Solutions
• Children’s Advocacy / Multi-System Youth Coalition 
• Children’s Defense Fund, Ohio
• Community affairs
• After a disaster
• Emergency preparedness
• Groundwork Ohio
• Mental Health America of Ohio
• Youth Move National
• The Ohio Association of County Behavioral Health Authorities (OACBHA) offers resources and contacts for all alcohol, drug addiction and mental health services boards.
• Ohio Association of County Boards Serving People with Developmental Disabilities (OACBDD)​
• The Ohio Children’s Alliance offers info about out-of-home placement, foster care and behavioral health providers.
• Ohio Children’s Hospital Association
• The Ohio Council of Behavioral Health & Family Services Providers
• Ohio Hospital Association
• Ohio Job and Family Services Directors’ Association (OJFSDA)
• Ohio Psychiatric Physicians Association
• Ohio Psychological Association
• Public Children Services Association of Ohio (PCSAO)
• Mental Health & Addiction Advocacy Coalition
• Ohio Kinship & Adoption Navigator 
• Ohio Family & Children First
• RedTreehouse.org
• The ARC®, Ohio

• The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
• The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
• The Arthritis Foundation offers info and tools to help people live a better life with arthritis.

Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help. 

Just check out these resources to learn more: 

• Disability Rights Ohio
• Ohio Department of Developmental Disabilities
• Ohio Center for Autism and Low Incidence (OCALI)
• Ohio Department of Education: Special education
• Ohio Interagency Work Group on Autism: Resources and services
• Autism Society
• National Alliance on Mental Illness (NAMI) 
• National Association for Down Syndrome 
• The Arc 

• Ohio Department of Job and Family Services
• Ohio Head Start program offer info on early childhood education. 
  
• Early Childhood Resource Center

Need help with the transition from childhood to adulthood? This group is called transition-age youth (16 to 21 years of age). Resources can be hard to find, and you may not know where to start. Check these links to learn more about help and support during this time:

• Teens and young adults
• Ohio Department of Job and Family Services
• Wraparound Ohio: Tools and resources for youth, young adults and families

• Centers for Disease Control and Prevention
• Clark County Combined Health District
• The Center for Women’s Health at the Ohio State University Wexner Medical Center is where you can go to learn more about sexual health. Need an appointment? Call 614-293-2076.
• Ohio Department of Health

WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Ohio WIC program provides these services at no cost:

• Help with breastfeeding questions  
• Referrals to agencies  
• Healthy food, like fruits and vegetables   
• Healthy eating tips  

You can call WIC to see if you and your child can use the service: 614-644-8006. Or visit the WIC website for more info. 

United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.