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Learn more about your pharmacy benefits
Have questions about what’s covered or how to get prior authorization?
Call Gainwell at 833-491-0344 (TTY: 833-655-2437) 24/7, except on the Christmas and Thanksgiving holidays. You can also visit Gainwell’s website to learn more.
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Find a pharmacy
You can find a list of pharmacies near you on the Gainwell website.
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Find a medication
Want to make sure a medication is covered? Check the preferred drug list (PDL).
Questions about your other health benefits?
If you are not a member of an MCO, contact the Ohio Medicaid Consumer Hotline to learn more. Just call 1-800-324-8680. You can get help Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m.
Still have questions?
Contact your care coordinator, or call Member Services at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday.