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Questions?
Just call Provider Relations at 1-833-711-0773 (TTY: 711). We’re here for you Monday through Friday, 7 AM to 8 PM ET.
Just call Provider Relations at 1-833-711-0773 (TTY: 711). We’re here for you Monday through Friday, 7 AM to 8 PM ET.
Getting started
When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education, including periodic provider newsletters and bulletins.
Questions about joining our network? Just visit the join our network page for more information.
You can also check the quick reference guide or the provider manual for answers to many of your questions. Or you can call us at 1-833-711-0773 (TTY: 711).
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OhioRISE provider orientation presentation (PDF)
2025 OhioRISE Provider Orientation Schedule Proposal Webinar Sessions
- Tuesday, January 7th — 9:00-10:30AM
- Wedensday, February 5th — 3:00-4:30PM
- Tuesday, March 4th — 9:00-10:30AM
- Wednesday, April 9th — 3:00-4:30PM
- Tuesday, May 6th — 9:00-10:30AM
- Wednesday, June 4th — 3:00-4:30PM
- Tuesday, July 8th — 9:00-10:30AM
- Wednesday, August 6th — 3:00-4:30PM
- Tuesday, September 9th — 9:00-10:30AM
- Wednesday, October 8th — 3:00-4:30PM
- Tuesday, November 4th — 9:00-10:30AM
- Wednesday, December 3rd — 3:00-4:30PM
If a provider is unable to make the proposed dates they can schedule independently with their network relation professional for a private session.
To attend an orientation session, email DavisS24@aetna.com and provide the information below:
Subject Line: PROVIDER ORIENTATION
Body of the email:
- Date and time requested (please see schedule above)
- Group NPI number
- Federal Tax ID Number
- Name(s) and email(s) of those attending
Availity training
The Provider Portal is an online tool that lets us communicate health care information directly with providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity® as our Provider Portal.
You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page.
Helpful training links
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Health equity
Everyone should have a fair and just opportunity to be as healthy as they can be. Learn more about health equity and the obstacles and solutions to this goal on our health equity page.
Trauma-informed care
Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.
Healthcare Effectiveness Data and Information Set (HEDIS®) training
You can find more information about training on the HEDIS page.
Other resources
- International Accreditors for Continuing Education and Training (IACET)
- Case Management Society of America (CMSA)
- Substance Abuse and Mental Health Services Administration (SAMHSA)
- American Society of Addiction Medicine (ASAM)
- Suicide Prevention Resource Center
- Agency for Healthcare Research and Quality (AHRQ)
- Think Cultural Health
CME Dynamo users
Please review the following training videos. These forms are expected to go live in Dynamo on August 3, 2023. Once you click the links associated, you will be redirected to view the training video on Vimeo.
In the event that you have technical difficulties, please contact your respective relationship managers and we will be sure to resolve.
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Communication between health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics.
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).