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Keep your information current

Keeping your details up-to-date in our directories helps members find the right information about you and your practice or organization. This also helps ensure that you receive timely payment, communications, reminders and more. 

Having up-to-date contact information will help you:

 

Connect with members

 

Help our members find you and connect with you for the care they need.

Get paid faster

 

Avoid claims payment delays when we have all your correct information on file. 

Stay accurate

 

Ensure current and future members have the right information about your practice or organization. 

Updating information in the PNM module

The Provider Network Management (PNM) module will serve as the source of truth for provider data for the Ohio Department of Medicaid (ODM), OhioRISE and managed care organizations. Data in the PNM will be used in both our provider directory and the ODM provider directory. You will use the PNM keep your information up to date.

 

How to update info in the PNM system:

 

  • Log in to the PNM system and choose the provider you’re updating

  • Choose the relevant button to make updates. Self-service functions include:


    • Location changes
    • Specialty changes
    • Key demographic (name, NPI, etc.) changes

We’ll then receive this information to include in our directory.

 

Need help updating your data?

Have questions about making changes to your information? Call the ODM Provider Hotline at 1-800-686-1516 to:

 

  • Speak to a provider representative via the interactive voice response (IVR) system. They’re here to help Monday through Friday from 8:00 a.m. to 4:30 p.m.

  • Leave a voicemail message 24 hours a day, 7 days a week through the IVR system. 

  • Give the representative two of the following three items to verify your identity:

  1. Provider number
  2. NPI
  3. Tax ID #

Questions?

 

You can call Aetna Provider Relations at 1-833-711-0773 (TTY: 711). We’re here for you 7 a.m. to 8 p.m. ET, Monday through Friday.

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