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Resources and services

Here are some local and national resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today.

Get help in a crisis

If you’re dealing with a mental health crisis or have thoughts of hurting yourself or someone else, get help right away. You have options:
 

Services

  • Our REACH Team wants to understand and help with your needs. We can connect you with programs that may help with:
     

    • Finances

    • Food

    • Education

    • Housing 

    • Legal issues

    • Jobs

    • Support groups

    • Baby supplies

    • Clothing

    All these topics are part of the social determinants of health. These things in life can make it harder or easier to stay healthy, like where you’re born, live, learn, work, play, worship, and age.

     

    Call us at 1-833-316-7010 to get help from the REACH team.

  • Need a quick answer to a health question? Our 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-844-365-4385 (TTY: 711). Then choose the option for the Nurse Line.

     

  • If you don’t have a ride to an appointment, we can help. We cover rides to and from medical services like doctor visits, dental care and behavioral health care. And as an extra benefit, we also cover non-medical rides to places like job interviews or training, the grocery store, senior service programs and more.

     

    To schedule a ride, call ModivCare at 1-877-718-4208 (TTY: 1-866-288-3133). Be sure to schedule your ride at least three business days in advance.

    Learn more about rides

  • Need language help? You can call us at 1-844-365-4385 (TTY: 711). We can provide:
     

    • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
    • Interpreter services for your medical visit (be sure to call 48 hours before your visit)
    • Info in another format, like large print and braille
    • Materials in other languages if your primary language isn’t English

Community Resource Directory

Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.

Aside from searching for resources, the CRD also allows you to:
 

  • Create a profile
  • Save your resources
  • Share feedback and suggest new resources
  • Suggest edits to existing resources
     

How to get to the CRD
 

  • Log in to your Member Portal or sign up if you don’t already have an account.
  • Under the “Resources” column, go to “Community Resource Directory.”

Member Portal

General support

Check these resources for help, including support for:
 

  • Single moms
  • Mental health issues
  • Prescription payments
  • Housing
  • Other topics

Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

Boys Town National Hotline is a trademark of Boys Town.

Questions?

Just call 1-844-365-4385 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

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