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Contact us

On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a summary of our tools and processes, download the quick reference guide (PDF). You can also refer to this list of provider network contacts by territory (PDF).

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

  • Claims

    Claims

    Learn more about claims or log in to Availity.

  • Prior authorization (PA)

    Submit PA and check the status of a previously submitted PA on Availity. Or learn more about PA.

  • Grievances and appeals

    Submit grievances and appeals and check the status of your submission on Availity. Or learn more about grievances and appeals.

  • Member eligibility

    Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.

 

Other ways to connect

Phone

Call Provider Services at 1-855-232-3596
(TTY: 711).

Mail

Aetna Better Health® of New Jersey

ATTN: Provider Services  
PO Box 818003
Cleveland, OH 44181-8003

Fax

You can fax us toll-free at
1-844-219-0223.

 

Still need support?

 

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.  

Contact us

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