Resources and services

Get help in a crisis
 

No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
 

If you have thoughts of harming yourself or someone else, get help right away. You have a few options:
 

• Call our crisis line at 1-866-827-8704 (TTY: 711).
• Call or text 988 to reach the 988 Suicide & Crisis Lifeline. Trained counselors can help you 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.
• Call 911 or go to the nearest hospital.

Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, just call the Nurse Line at 1-866-711-6664 (TTY: 711) anytime.

If you don’t have a ride to your appointment, we’ll help you get one. These rides are for the medical services we cover, like doctor visits, dental care and other covered services. You can call Member Services. Be sure to schedule rides at least 3 business days before you need them.

Learn more about rides 

Need language help? Just call 1-866-316-3784 (TTY: 711). You can get:
 

• Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
• Interpreter services for your medical visit (be sure to call 48 hours before your visit)
• Info in another format, like audio, large print and braille
• Materials in other languages if your primary language isn’t English

• National Child Abuse Hotline 1-800-422-4453
  
• National Center on Elder Abuse 1-855-500-3537
  
• National Domestic Violence Hotline 1-800-799-7233 (TTY: 1-800-787-3224)
  
• National Sexual Assault Hotline 1-800-656-4673

We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more: 
 

• COVID-19 at-home tests
• COVID-19 info and updates
  
  

Behavioral health includes services for mental health and other types of support. Do you or someone you love need help with behavioral health issues? There are many programs out there that can help.

Mental and behavioral health info

Some links and resources you'll want to check out:
 

• Alcoholics Anonymous® website
  
• Narcotics Anonymous website
• National Council on Problem Gambling (NCPG)
• Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
• Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents. Just check the Moving Into Adulthood Resource Center.
• Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
• Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
• Learn more about depression from the National Institute of Mental Health.
• Substance Abuse and Mental Health Services Administration (SAMHSA) website
• SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
• National Eating Disorders Association

If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
 

If someone is hurting you, reach out for help by calling:

Michigan Coalition to End Domestic & Sexual Violence (MCEDSV) hotline: Text 877-861-0222 or call 866-864-2338

National Domestic Violence Hotline: 1-800-799-7233 (TTY: 1-800-787-3224)

For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more. 

Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
 

Just check out these resources to help you get started:
 

• Michigan Tobacco Quitline: 1-800-QUITNOW (1-800-784-8669)
• Smokefree.gov
• American Cancer Society guide to quitting smoking  

Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

Michigan Department of Health & Human Services

• American Disabled for Attendant Programs Today (ADAPT)
• Administration for Community Living
• The American Association of People with Disabilities
• Autistic Self Advocacy Network (ASAN)
• Bazelon Center for Mental Health Law
• The Center for Self-Determination
• Consortium for Constituents with Disabilities
• YouTube: Disability Law Lowdown
• Disability Rights Education & Defense Fund
• Families USA
• Family Voices
• Institute on Community Integration
• National Alliance on Mental Illness (NAMI)
• USAging
• National Association of Criminal Defense Lawyers — Restoration of Rights
• National Disability Rights Network
• National Council on Disability
• National Federation of Families
• National Organization on Disability

We work with our local partners to ensure you get the support you need.

Here’s a list of Michigan materials and resources you might find useful:

• Latino Family Services
• Latin Americans for Social and Economic Development
• Matrix Human Services
• National Kidney Foundation: diabetes prevention program master list of programs and classes (PDF)
• Lakeshore Legal Aid's Counsel & Advocacy Law Line (CALL) (PDF)

You can learn more about how to get nonemergency rides to health care visits.
 

Or check out these links:
 

• Reduced fare application (PDF)
• Kalamazoo Metro Transit – Americans with Disabilities Act application (PDF)

• The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
• The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
• The Arthritis Foundation offers info and tools to help people live a better life with arthritis.

Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.

Just check out these resources to learn more:

• Autism Society
• National Alliance on Mental Illness (NAMI)
  
• National Association for Down Syndrome
  
• The Arc
  

Learn more about early childhood education. You can also find a Head Start near you.

WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Michigan WIC program provides these services at no cost:
 

• Help with breastfeeding questions  
• Referrals to agencies  
• Healthy food, like fruits and vegetables   
• Healthy eating tips  

  You can visit the WIC website to see if you and your child can use the service.

United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.