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Resources and services
Here are some local and national resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today. Looking for Supporting Kentucky Youth (SKY) program info? Go to our SKY program page.
Just call 1-855-300-5528 (TTY: 711). We’re here for Monday through Friday, 7 AM to 7 PM.
Our services
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Get help in a crisis
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
If you have thoughts of harming yourself or someone else, call 911 or one of these numbers right away:
- Our behavioral health hotline: Call 1-888-604-6106 (TTY: 711) anytime.
- 988 Suicide & Crisis Lifeline: Call or text 988. Trained counselors can help you 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.
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Through Pyx Health®, you can get help finding resources and support for your mental health.
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Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-855-620-3924 (TTY: 711) anytime. We’ll connect you with a nurse.
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Need language help? Just call 1-855-300-5528 (TTY: 711). You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio, large print and braille
- Materials in other languages if your primary language isn’t English
Community Resource Directory
Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.
Aside from searching for resources, the CRD also allows you to:
- Save your resources
- Share feedback and suggest new resources
- Suggest edits to existing resources
How to get to the CRD
- Log in to your Member Portal, or sign up if you don’t already have an account.
- Under the “Resources” column, go to “Community Resource Directory.”
Local and national resources
Here’s a list of programs, services and hotlines that may be helpful to you.
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Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? Kentucky offers programs that can help. Here are a few resources you’ll want to check out:
Kentucky resources
- Kentucky Suicide Prevention Group
- Behavioral Health Crisis Prevention and Intervention Resources
- Find Help Now KY (addiction treatment)
- Kentucky Cabinet for Health & Family Services — Department for Community Based Services
National resources
- Alcoholics Anonymous® website
- Narcotics Anonymous website
- National Council on Problem Gambling (NCPG)
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- Substance Abuse and Mental Health Services Administration (SAMSHA) website
- National Eating Disorders Association
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If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
National Domestic Violence Hotline: 1-800-799-7233 (TTY: 1-800-787-3224)
For your safety: Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites.
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Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
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Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
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- The Kentucky Department for Medicaid Services 1-800-635-2570
- kynect 1-855-4kynect (1-855-459-6328) (TTY: 1-855-326-4654, options 1, 1 and 1)
- The Department for Community Based Services 1-855-306-8959
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We work with our local partners to ensure you get the support you need.
Here’s a list of Kentucky resources you might find useful:
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- The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
- The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
- The Arthritis Foundation (Kentucky) offers info and tools to help people live a better life with arthritis.
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We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more:
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Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.
Just check out these resources to learn more:
- Autism Society
- National Alliance on Mental Illness (NAMI)
- National Association for Down Syndrome
- The Arc
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Learn more about early childhood education. You can also find a Head Start near you.
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WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Kentucky WIC program provides these services at no cost:
- Help with breastfeeding questions
- Referrals to agencies
- Healthy food, like fruits and vegetables
- Healthy eating tips
You can call WIC to see if you and your child can use the service: 1-877-597-0367. Or visit the WIC website for more info.
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United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.
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Kentucky can have tornadoes, earthquakes, floods, lightning storms, and other severe weather. Learn how to make a plan for your family and loved ones.
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